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SHIPPING DEAL: $10 SHIPPING ON ALL ORDERS OVER $75! (Excludes Alaska & Hawaii)
SHIPPING DEAL: $10 SHIPPING ON ALL ORDERS OVER $75! (Excludes Alaska & Hawaii)
Returns, Refunds, and Damaged Packages
Janitorial Superstore will accept returns on all regularly stocked items, except any Liquid or Powder Products, as long as they are unused, in the original packaging, and returned within 30 days of receipt. Special Order Items, Equipment, and Equipment parts are also not eligible for return. 

Liquid and Powder Products

Liquid and Powder Products are all not eligible for return. All of these items are Final Sale upon purchasing. 

Equipment and Equipment Parts

All Equipment and Equipment Parts are not eligible for return. All of these items are Final Sale upon purchasing. 

Special Order Items

All Special Order Items are not eligible for return. All of these items are final sale upon purchasing. We are currently working on adding this status to each Special Order Item. Please contact Customer Solutions for more information on whether the product you are purchasing will be a Special Order Item. 

Refunds

Refunds are issued after the returned item has been received and inspected. A return credit will be issued back to the original payment method. The total amount of your refund will be affected by the following costs.

Shipping Charges

You are responsible for all shipping charges, including the original shipping cost and the cost of shipping the item back to Janitorial Superstore. The return shipping cost will be deducted from your refund.

Restocking Fees

Janitorial Superstore will also deduct a restocking fee from your total refund to cover the cost of processing the item back into stock.
Restocking fees are charged for all returned items to make up for additional costs that are incurred during the return process. The fee is 20% of the returned item's total cost for commercial customers and 30% of the total cost for residential customers. This is dependent on if a business name was placed in the billing or shipping address when the order was placed. 

Why Do We Charge Restocking Fees?

Janitorial Superstore charges a restocking fee for the following reasons: 
  • Returned items are handled and inspected by our warehouse team, which takes time away from their daily tasks. 
  • Janitorial Superstore offers wholesale prices, and restocking fees to allow us to keep those prices as low as possible. 
  • Companies that don't charge restocking fees cover return costs by raising prices. 
  • Many items that are returned cannot be resold and companies end up taking a loss.

Return Labels

After your return has been set up, our Customer Solutions team will email you a return label. All you have to do is print out your label, attach it to the original box, and bring the package to the closest shipping center associated with the return label. Make sure to cover or remove the original shipping label.

Instead of using the label from Customer Solutions, you could choose to pay your preferred carrier. If so, please speak to a Customer Solutions Representative for more information. 

What If My Item Is Damaged? 

It's very important to inspect your order when you receive it to check for damages or missing items. Items that shipped by common carrier will have different considerations than items that shipped ground. 

Ground Shipments

If you have damaged or missing items, contact Customer Solutions within 7 days of when the package was confirmed delivered. This will be confirmed with the tracking number. We may request pictures that help show the damages.

Common Carrier Shipments

Common carrier shipments are larger and more expensive than ground shipments, so they require special handling.
  • Inspect your shipment for damages before the carrier leaves. 
  • Make note of damages on the delivery receipt before signing. 
  • Contact our Customer Solutions team within 1 business day. 
  • Keep any damaged packing materials. 
  • Take pictures of the damaged packaging and equipment.