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Care Information
Care Information
We take pride in providing our customers the best customer service. If you have any questions about our products, please don't be afraid to reach out to one of our representatives. The fastest way to reach one of our Sales Representatives is to give us a call at (863) 324-0911. If you prefer to contact us not by phone, you can also visit our contact us form by CLICKING HERE
Delivery and Shipping
Delivery and Shipping
Most shipments are shipped using FedEx, USPS, or UPS. Janitorial Superstore Delivery, Freight, or other private delivery companies may be used for Eligible Orders or Locations.
Return Policy
Return Policy
For all the details about our Return and Refund Policy, Please Click Here
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Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We currently only ship to the United States. Our shipping department is currently in development to add international shipping but that offer is currently not available yet.
How long will it take to receive my order?
How long will it take to receive my order?
Standard Ground shipping normally takes 1-5 days once shipped. We have multiple warehouses across the United States and shipping times vary on inventory location. Expediated shipping may be available on some products for an additional charge.
Returns and Refunds
How do I return a product?
How do I return a product?
Janitorial Superstore will accept returns on all regularly stocked items, except any Liquid or Powder Products, as long as they are unused, in the original packaging, and returned within 30 days of receipt. Special Order Items, Equipment, and Equipment parts are also not eligible for return. To see our full refund policy, please CLICK HERE.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 5 to 7 business days from when we receive the item, and the item has passed inspection.
